I recently had the privilege of having an article published in the March/April 2009 edition of the ACM’s Interactions Magazine.

The article attempted to look at how co-creation can be a powerful technique in the design process, particularly within the realm of service design. Since services ordinarily involve a person-to-person interaction at some point in the delivery process, involving those people who are actually involved with delivery in the design and ideation process is important to ensuring a service is successful.

I try to illustrate this idea by looking at a case study which I think proves this: former employer live|work‘s “Make It Work” project for Sunderland City Council, which looked at how existing community organisations might be better structured to help the long term unemployed back to work.

Interactions has kindly agreed to allow me to make a PDF version of this article available for download, which you can do here.